Albuquerque, NM CSR/Customer Service Rep 15 - 15

Service Advisor Assistant (Entry-Level) – $15/hr – No Weekends

  • Minimum of 2 years of automotive shop experience required

Location: Albuquerque, NM
Schedule: Monday–Friday, 7:30 AM–4:30 PM (1-hour lunch)
Pay: $15/hour (hourly, full-time)

Position Summary

Promotive is hiring a Service Advisor Assistant for a top-rated, family-oriented automotive repair shop in Albuquerque, NM.

This entry-level, full-time role is ideal for someone with basic automotive knowledge and strong people skills who’s looking to grow in the automotive industry. You’ll work closely with the Service Advisor and technicians to support daily operations in a supportive, low-stress environment—no weekends, no late nights.

Key Responsibilities

  • Support the Service Advisor with customer communication and daily shop operations

  • Assist in building repair estimates and sourcing parts

  • Greet customers, answer phones, and maintain a professional front-office presence

  • Help schedule services and track repair progress

  • Maintain a clean, organized office environment

  • Perform light clerical tasks, including filing, invoicing, and system updates

  • Contribute to a positive and professional customer experience

Requirements

  • Basic automotive knowledge or prior experience in a service shop

  • Minimum of 2 years of automotive shop experience required

  • General understanding of vehicle systems across multiple makes and models is a plus

  • Strong customer service and communication skills

  • Bilingual (English/Spanish) is a strong plus

  • Detail-oriented and comfortable in a fast-paced environment

  • Valid driver’s license with a clean driving record

  • Eager to learn and grow within the automotive field

Compensation & Benefits

  • $15/hour (hourly pay)

  • 401(k) with employer match (after 6 months)

  • 1 week PTO after 1 year of employment

  • Paid major holidays

  • Relocation assistance available

  • Regular team-provided lunches

Why You’ll Love This Shop

  • Family-oriented culture with a strong focus on work-life balance

  • Quarterly team outings, often family-inclusive

  • Supportive, low-drama environment where teamwork matters

  • Long-standing shop with a reputation for treating employees well

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