Automotive Service Advisor
AutoStream | Baltimore County, MD
AutoStream is seeking a motivated and customer-focused Automotive Service Advisor to join its team in the Baltimore County area. This role is perfect for someone who enjoys working with people, understands the automotive industry, and thrives in a fast-paced service environment.
AutoStream is known for delivering high-quality automotive repair and maintenance services while building long-term trust with customers. With a strong team culture and a commitment to professional growth, AutoStream offers more than just a job—it offers a career path.
Position Overview
The Automotive Service Advisor serves as the primary point of contact for customers, guiding them through the service process from start to finish. This role requires strong communication skills, attention to detail, and the ability to balance customer needs with shop workflow.
Key Responsibilities
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Welcome customers and create a positive first impression
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Listen to customer concerns and recommend appropriate services
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Prepare accurate estimates and explain repairs clearly
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Coordinate with technicians to ensure efficient workflow
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Maintain consistent follow-up and communication throughout the service process
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Support sales goals while delivering an exceptional customer experience
Qualifications
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Three or more years of experience in the automotive service industry
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Strong communication and customer service skills
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Ability to multitask in a fast-paced shop environment
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Experience with shop management software preferred
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Professional, team-oriented attitude with a desire to grow
Compensation and Growth
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Base salary starting at $42,000
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Commission opportunity up to an additional $35,000
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Total annual compensation range of $60,000–$77,000
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Performance-based career growth opportunities
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Expected minimum commitment of one year, with advancement based on performance
Why Join AutoStream
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Supportive and collaborative team environment
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Clear career progression opportunities
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Stable schedule and consistent workflow
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A company that values professionalism, development, and customer trust