Automotive Service Advisor

Location: Indianapolis, IN
Schedule: Monday to Friday
Salary: $50,000 – $85,000 annually (based on experience)

Position Overview

We are seeking an experienced Automotive Service Advisor with a strong passion for customer service and vehicle care in Indianapolis, IN. The ideal candidate will have a proven track record in service advising, excellent communication skills, and the ability to manage both retail and fleet accounts effectively.

Responsibilities

• Serve as the primary point of contact for customers and technicians.

• Accurately document vehicle issues and service requests.

• Provide cost estimates and obtain customer authorization for repairs.

• Maintain communication with customers throughout the repair process.

• Coordinate with parts and service departments to ensure timely completion of work.

• Manage fleet service accounts and ensure customer satisfaction.

• Uphold company standards for professionalism and customer care.

Qualifications

• Minimum 3 years of automotive service advisor experience.

• Prior parts experience preferred but not required.

• Strong customer service and communication skills.

• Computer proficiency and strong phone etiquette.

• Excellent attention to detail and time management.

• Team-oriented with a positive, professional attitude.

• Proven ability to deliver high-quality service and build lasting customer relationships.

Compensation & Benefits

• Salary: $50,000 – $85,000 annually (based on experience)

• 401(k) with 3% company match

• Life and Vision Insurance

• Paid Holidays and Vacation

• Aflac Supplemental Insurance

• ASE Certification Reimbursement

• Company outings and team-building events