Automotive Experienced Service Advisor

Raleigh, NC
Monday–Friday | 7:30 AM – 5:00 PM
$78,000 – $100,000 annual earning potential

About the Role

We’re looking for an experienced Automotive Service Advisor who thrives in a fast-paced shop environment and genuinely enjoys helping customers in Raleigh, NC. This role is ideal for someone who can confidently manage repair orders, communicate effectively with both customers and technicians, and drive service sales while delivering an exceptional customer experience.

What You’ll Do

• Write accurate and detailed repair estimates

• Order parts quickly and efficiently

• Communicate clearly with customers and technicians

• Present and sell recommended services; close repair opportunities

• Manage repair orders from start to finish

• Deliver outstanding customer service in person and over the phone

• Maintain organized, detailed service records

• Use shop management software (Tekmetric experience is a plus)

• Support shop goals related to ARO and customer satisfaction

What We’re Looking For

• Automotive service advisor experience required

• 5+ years experience as a Service Advisor

• A true “people person” with a team-first mindset

• Excellent communication and customer service skills

• Comfortable with phones, computers, and shop software

• Strong math, organization, and attention to detail

• Positive, professional attitude

• Ability to multitask in a fast-paced environment

• Experience estimating, ordering parts, and selling services

• Clean, valid driver’s license

Benefits & Perks

• 2 weeks paid time off 

• 6 paid holidays

• Paid maternity leave

• Health, dental, and vision insurance (paid)

• 401(k) with company match up to 4%

• Every 5 years: an additional week of PTO + $5,000 for a vacation

• ASE certification reimbursements

• Ongoing training and development

• Annual ASTA Expo attendance

• Paid uniforms