Green Bay, WI Shop/General Manager 80000 - 100000

Store Manager – Automotive Service Center

Hours: Full-Time
Schedule: Monday–Friday, 7:00 AM – 5:30 PM (Weekends Off!)

Position Overview

The Store Manager plays a critical role in the overall success of our automotive service center. This position is responsible for overseeing daily operations, delivering exceptional customer service, and driving strong financial performance. As the leader of the shop, the Store Manager sets the standard for professionalism, efficiency, and company values. This role requires a hands-on leader with proven automotive management experience who can motivate teams, optimize operations, and support business growth.

Key Responsibilities

  • Lead and manage all store operations, including customer service, scheduling, workflow, and inventory control

  • Supervise, train, coach, and develop team members to maintain high performance and professionalism

  • Ensure compliance with company policies, safety standards, and industry regulations

  • Monitor and manage financial performance, including sales goals, labor costs, and profitability

  • Build strong customer relationships and professionally resolve escalated concerns

  • Oversee parts ordering, vendor relationships, and inventory accuracy

  • Maintain a clean, organized, and efficient shop environment

  • Implement process improvements to enhance productivity and customer satisfaction

  • Collaborate with ownership and upper management on strategic initiatives and operational needs

  • Perform shop-related tasks as needed, including assisting with sales, answering phones, shuttle driving, or other duties that can be safely completed

Required Qualifications, Knowledge, Skills & Abilities

  • Minimum of 5 years of general management experience in the automotive industry

  • Strong leadership skills with the ability to coach, motivate, and develop a diverse team

  • Solid understanding of automotive repair operations, workflow management, and customer service

  • Proven ability to manage budgets, analyze performance metrics, and achieve financial goals

  • Proficiency with computer systems and software for scheduling, invoicing, and customer records

  • Excellent communication, problem-solving, organizational, and attention-to-detail skills

  • Ability to thrive in a fast-paced, customer-focused environment

Preferred Qualifications

  • Experience with automotive shop management software

  • ASE certifications or a technical automotive background

  • Prior experience managing multi-bay repair facilities

Compensation & Benefits

  • Competitive salary: $80,000–$100,000

  • Performance-based incentives

  • 5-day work week – no weekends

  • Comprehensive benefits package, including:

    • Health, dental (Delta), and vision insurance

    • Paid time off (PTO)

    • Retirement plan

  • Employee discounts

  • Opportunities for professional development and career advancement

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