Automotive Service Advisor – 2451127
General @Promotive posted 1 month ago Email JobJob Detail
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Offered Salary $1,200 - $1,800 per week
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Career Level Beginner
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Experience More Than 1 Year
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Industry Automotive
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Qualifications Relevant Experience
Job Description
Well Established Automotive Shop in San Leandro, CA seeking experienced Automotive Service Advisor (1-5+ Years of Experience Required) to join our flourishing team of established professionals. This shop has been in business for more than 55 years! As an Service Advisor at this shop, you will play a crucial role interacting with our customers and selling services. They are committed to providing quality service that sets them apart and for skilled individuals who share their passion for excellence. They recognize that their employees are the foundation of their success. They offer a full benefits package along with a competitive pay plan. If you want to grow and be recognized for your talents, then this shop is for you!
An automotive service advisor plays a critical role in our business, acting as a liaison between customers and the service department.
Service Advisor primary duties include:
- Customer Service: Providing excellent customer service by greeting customers, listening to their concerns, and addressing their questions and needs. Building relationships with customers is key!
- Appointment Scheduling: Scheduling appointments for vehicle maintenance, repairs, and other services.
- Cost Estimation: Providing customers with accurate estimates of repair costs and service charges, including parts and labor. Proficient in sales and service writing.
- Service Recommendations: Advising customers on recommended maintenance services based on vehicle mileage, manufacturer guidelines, and the vehicle’s condition.
- Parts Ordering and Inventory Management: Ordering necessary parts and components for vehicle repairs and maintenance. Additionally, maintaining inventory levels and ensuring the availability of required parts.
- Communication: Serving as a communication link between customers and the service department, providing updates on the status of repairs, estimated completion times, and any additional work required.
- Customer Follow-up: Following up with customers after service to ensure satisfaction and address any concerns or issues that may arise.
- Documentation and Record-keeping: Maintaining accurate records of customer interactions, service history, repairs performed, and payments received. This may involve using computerized systems or software.
What they offer:
- $1,200 – $1,800 weekly (sales commissions)
- Health insurance
- Dental insurance
- Vision Insurance
- PTO
- Paid Holidays
- 401k with Match
- Ongoing Training
- Uniforms
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