Automotive Service Advisor – 2454739
General @Promotive posted 1 month ago Email JobJob Detail
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Offered Salary $65,000 - $80,000 per year
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Career Level Advanced
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Experience More Than 5 Years
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Industry Automotive
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Qualifications Technical Certifications
Job Description
Family owned and operated in the Saint Charles, MO and have been in business since 1984 is looking for an Experienced Service Advisor. Understanding the importance of providing honest, friendly, and professional automotive repair service as the vast majority of our new customers are referred to the shop by those they currently serve. Their goal is to build lifelong relationships with their customers and provide them with the best and most reliable car repair service available in the automotive industry. They are able to do this by using state-of-the-art and up-to-date equipment and employing well trained and highly skilled ASE certified technicians with experience servicing all makes and models.
This person must be well versed in how the general automobile works, maintenance needs and modern systems. Must be customer friendly, like working with general public and able to function well under stressful situations. Daily job procedures will require you to interact with the public via phone, text, email and direct contact. Must be able to quickly adapt to our SMS system, be comfortable and confident in calling customers and vendors alike. Fantastic phone skills are a MUST, ability to properly present and sell needed work to customers is a top priority. Most of all, must enjoy working in a Family owned and operated business.
What they are looking for:
- Customer Service: Providing excellent customer service by greeting customers, listening to their concerns, and addressing their questions and needs. Building relationships with customers is key!
- Appointment Scheduling: Scheduling appointments for vehicle maintenance, repairs, and other services.
- Cost Estimation: Providing customers with accurate estimates of repair costs and service charges, including parts and labor. Proficient in sales and service writing.
- Service Recommendations: Advising customers on recommended maintenance services based on vehicle mileage, manufacturer guidelines, and the vehicle’s condition.
- Parts Ordering and Inventory Management: Ordering necessary parts and components for vehicle repairs and maintenance. Additionally, maintaining inventory levels and ensuring the availability of required parts.
- Communication: Serving as a communication link between customers and the service department, providing updates on the status of repairs, estimated completion times, and any additional work required. Must have excellent phone and interpersonal skills!
- Customer Follow-up: Following up with customers after service to ensure satisfaction and address any concerns or issues that may arise.
- Documentation and Record-keeping: Maintaining accurate records of customer interactions, service history, repairs performed, and payments received. This may involve using computerized systems or software.
What they offer:
- Health insurance
- Dental/ Vision 100% Paid
- Life Insurance
- PTO
- Paid Holidays
- IRA with Match
- Wednesday weekly lunch provided
- Extensive Ongoing Training
- Uniforms
- TEAM Environment
- Great work / life balance
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