Automotive Service Advisor – 2762517
Service Advisor @Promotive posted 4 weeks ago in Automotive Repair Email JobJob Detail
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Offered Salary $1000 per week
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Career Level Intermediate
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Experience More Than 3 Years
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Industry Automotive
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Qualifications Relevant Experience
Job Description
Successful, established, fast-paced shop in Wichita, KSÂ is seeking an experienced and skilled Service Advisor to join their team. They must instill trust with the customers and uphold the shop’s reputation for excellence. This shop believes in their team and is committed to giving the customer the best possible experience. The right candidate must be a team player, leader and mentor. This shop is a family-owned since 2007. This shop also hold strong values of providing excellent service and taking care of their customers.
An automotive service advisor plays a critical role in our business, acting as a liaison between customers and the service department .
What they are looking for:
- Customer Service: Providing excellent customer service by greeting customers, listening to their concerns, and addressing their questions and needs. Building relationships with customers is key!
- Appointment Scheduling: Scheduling appointments for vehicle maintenance, repairs, and other services.
- Cost Estimation: Providing customers with accurate estimates of repair costs and service charges, including parts and labor. Proficient in sales, service writing and tire knowledge is a plus.
- Service Recommendations: Advising customers on recommended maintenance services based on vehicle mileage, manufacturer guidelines, and the vehicle’s condition.
- Parts Ordering and Inventory Management: Ordering necessary parts and components for vehicle repairs and maintenance. Additionally, maintaining inventory levels and ensuring the availability of required parts.
- Communication: Serving as a communication link between customers and the service department, providing updates on the status of repairs, estimated completion times, and any additional work required.
- Customer Follow-up: Following up with customers after service to ensure satisfaction and address any concerns or issues that may arise.
- Documentation and Record-keeping: Maintaining accurate records of customer interactions, service history, repairs performed, and payments received. This may involve using computerized systems or software.
What they offer:
- Unlimited Bonus Potential
- Health Insurance
- PTO
- Paid Holidays
- Clean Shop
- Fun team Atmosphere
- Employee Assistant Program
- Uniforms
- On-site and Off-site Training
- Monthly training
- Paid ASE testing
- Aflac Insurance
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