Automotive Service Manager – 2453960
European @Promotive posted 1 month ago Email JobJob Detail
-
Offered Salary $52,000 - $78,000 per year
-
Career Level Advanced
-
Experience More Than 5 Years
-
Industry Automotive
-
Qualifications Other
Job Description
Family owned and operated European Repair Facility in the Houston, TX and have been in business over 39 years is looking for an Experienced Service Manager. Understanding the importance of providing honest, friendly, and professional automotive repair service as the vast majority of our new customers are referred to the shop by those they currently serve. Their goal is to build lifelong relationships with their customers and provide them with the best and most reliable car repair service available in the automotive industry.
An Automotive Service Manager plays a critical role in our business, acting as a liaison between customers and the service department.
What they are looking for:
- Minimum of 5 years of experience in automotive service management
- Management:Â Candidate must have management experience; managing multiple direct reports
- Leadership: Ability to effectively lead the sales team and technicians; able to develop, coach and train team members
- Customer Service: Providing excellent customer service by greeting customers, listening to their concerns, and addressing their questions and needs. Building relationships with customers is key!
- Appointment Scheduling: Scheduling appointments for vehicle maintenance, repairs, and other services.
- Cost Estimation: Providing customers with accurate estimates of repair costs and service charges, including parts and labor. Proficient in sales and service writing.
- Service Recommendations: Advising customers on recommended maintenance services based on vehicle mileage, manufacturer guidelines, and the vehicle’s condition.
- Parts Ordering and Inventory Management: Ordering necessary parts and components for vehicle repairs and maintenance. Additionally, maintaining inventory levels and ensuring the availability of required parts.
- Communication: Serving as a communication link between customers and the service department, providing updates on the status of repairs, estimated completion times, and any additional work required.
- Customer Follow-up: Following up with customers after service to ensure satisfaction and address any concerns or issues that may arise.
- Documentation and Record-keeping: Maintaining accurate records of customer interactions, service history, repairs performed, and payments received. This may involve using computerized systems or software.
- Management of the sales and shop team:Â Be the leader and oversee advisor(s) sales and production of technicians
- European vehicle knowledge is a plus
What they offer:
- PTO
- Paid Holidays
- Extensive Ongoing Training
- ASE Certification Paid by Employer
- Paid Training
- TEAM Environment
- Growth Opportunities
- Great work / life balance
- Monday – Friday
Other jobs you may like
-
Automotive Technician (A Level) – 2482624
- @ Promotive
- Waukesha, WI, 53189