Automotive Service Manager – 2853898
Shop Manager @Promotive posted 2 weeks ago in Automotive Repair Email JobJob Detail
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Offered Salary $60,000 - $100,000 per year
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Career Level Advanced
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Experience More Than 5 Years
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Industry Automotive
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Qualifications Relevant Experience
Job Description
Family owned and operated in the Manitowoc, WI and have been in business over 20 years is looking for an Experienced Service Manager. Understanding the importance of providing honest, friendly, and professional automotive repair service as the vast majority of our new customers are referred to the shop by those they currently serve. Their goal is to build lifelong relationships with their customers and provide them with the best and most reliable car repair service available in the automotive industry. They are able to do this by using state-of-the-art and up-to-date equipment and employing well trained and highly skilled ASE certified technicians with experience servicing all makes and models.
An automotive service manager plays a critical role in our business, acting as a liaison between customers and the service department.
Service Manager primary duties include:
- Customer Service: Providing excellent customer service by greeting customers, listening to their concerns, and addressing their questions and needs. Building relationships with customers is key!
- Appointment Scheduling: Scheduling appointments for vehicle maintenance, repairs, and other services.
- Cost Estimation: Providing customers with accurate estimates of repair costs and service charges, including parts and labor. Proficient in sales and service writing.
- Service Recommendations: Advising customers on recommended maintenance services based on vehicle mileage, manufacturer guidelines, and the vehicle’s condition.
- Parts Ordering and Inventory Management: Ordering necessary parts and components for vehicle repairs and maintenance. Additionally, maintaining inventory levels and ensuring the availability of required parts.
- Communication: Serving as a communication link between customers and the service department, providing updates on the status of repairs, estimated completion times, and any additional work required.
- Customer Follow-up: Following up with customers after service to ensure satisfaction and address any concerns or issues that may arise.
- Documentation and Record-keeping: Maintaining accurate records of customer interactions, service history, repairs performed, and payments received. This may involve using computerized systems or software.
- Management of the sales and shop team:Â Be the leader and oversee advisors sales and production of technicians
- Minimum of 5 years of experience in automotive service management
- Proficient in service writing and sales within the automotive industry
- Excellent customer service skills and ability to upsell services
What they offer:
- Monday – Friday (NO Weekends)
- Medical Insurance
- PTO
- Paid Holidays
- Simple IRA with Match
- Extensive Ongoing Training
- Employee Discounts
- Profit Sharing
- Family Wellness Program
- Uniforms
- TEAM Environment
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