Heavy Duty Truck Service Manager – 2642585
@Promotive posted 1 day ago Email JobJob Detail
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Offered Salary $75,000 - $80,000 per year
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Career Level Expert
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Experience More Than 10 Years
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Industry Automotive
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Qualifications Relevant Experience
Job Description
Heavy Duty Truck Repair Shop in Bakersfield, CA seeking an experienced Service Manager with Heavy Duty Truck Knowledge to join a great team! This full service shop does it all! They are the go-to for automotive services in Bakersfield. This shop believes in transparency and communication and have build their business on those principles. They stand behind their work 100% and take full responsibility to ensure customer vehicle’s operate at their best. This shop is a NAPA Truck Care Center Repair Facility providing exceptional automotive repairs.
An heavy duty truck service manager plays a critical role in our business, acting as a liaison between customers and the service department.
What they are looking for:
- Customer Service: Providing excellent customer service by greeting customers, listening to their concerns, and addressing their questions and needs. Building relationships with customers is key!
- Appointment Scheduling: Scheduling appointments for vehicle maintenance, repairs, and other services.
- Cost Estimation: Providing customers with accurate estimates of repair costs and service charges, including parts and labor. Proficient in sales and service writing.
- Service Recommendations: Advising customers on recommended maintenance services based on vehicle mileage, manufacturer guidelines, and the vehicle’s condition.
- Parts Ordering and Inventory Management: Ordering necessary parts and components for vehicle repairs and maintenance. Additionally, maintaining inventory levels and ensuring the availability of required parts.
- Communication: Serving as a communication link between customers and the service department, providing updates on the status of repairs, estimated completion times, and any additional work required.
- Customer Follow-up: Following up with customers after service to ensure satisfaction and address any concerns or issues that may arise.
- Documentation and Record-keeping: Maintaining accurate records of customer interactions, service history, repairs performed, and payments received. This may involve using computerized systems or software.
- Management of the sales and shop team:Â Be the leader and oversee advisors sales and production of technicians
- Minimum of 10 years of experience in automotive / HD service management
- Ability to go out in market and cold call to gain fleet business, local area knowledge is a plus
- Must be reliable and honest!
- Heavy Duty Truck part knowledge
- Proficient in service writing and sales within the automotive industry
- Excellent customer service skills and ability to upsell services
What they offer:
- $75K – $80K Salary Hourly Based on Experience
- Production Incentives
- Monday – Friday
- Growth / leadership opportunity available
- ASE Testing Paid by Employer
- ASE Certification Incentives
- Simple IRA with Match
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
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