Automotive Insights

Recruiting Automotive Techs? Here’s Why January is Your Best Bet

Picture this: it’s Christmas week. Credit card bills are stacking up, and a tech heads back to work right after the holiday, wishing for just a few more days off. There was no Christmas bonus, the shop’s been slow, and now the new year is approaching. The tech starts...

An Automotive Shop’s Most Expensive Employee

December 2016 was one of the toughest months of my career. At 360 Payments, we had plateaued. It felt like we were working harder than ever but seeing no growth. The long hours, the endless hustle—it was all starting to feel like it wasn’t leading anywhere. To...

Advice to Auto Repair Shop Owners Hiring in 2024

When you start a business, it usually sparks from an idea—and that idea often comes from a pain point. For Joelle Pollak and me, after over 10 years working with shop owners in our leadership roles at NAPA Auto Care and 360 Payments respectively, we kept hearing the...