Automotive Customer Service Representative

Location: North Chesterfield, VA
Schedule: Full-Time | Monday–Friday, 8:00 AM–5:00 PM (No Weekends)
Pay: $18–$25/hour, based on experience

Qualifications

• Automotive industry experience required
• Previous experience as a Service Advisor, Customer Service Representative, Receptionist, Cashier, or Administrative Assistant preferred
• Strong communication, customer service, and phone skills
• Excellent organization and attention to detail
• Comfortable using computers, POS systems, and scheduling software
• Experience with Tekmetric or other shop management software is a plus
• Ability to multitask and stay organized in a fast-paced environment
• Professional, dependable, and team-oriented
• Able to handle customer concerns calmly and professionally

Position Overview

We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our growing independent automotive repair shop. As the first point of contact for customers, you’ll help create an exceptional experience while supporting daily front-office operations.

Key Responsibilities

• Greet customers and provide a welcoming experience
• Answer phones, schedule appointments, and assist with customer inquiries
• Process payments and close repair orders accurately
• Maintain customer records, filing, scanning, and documentation
• Assist with warranty paperwork and customer communications
• Balance daily receipts and payment records
• Follow up with customers regarding service satisfaction
• Support service advisors, technicians, and management with administrative tasks
• Help maintain a clean and organized customer waiting area
• Provide outstanding customer service and assist wherever needed

Benefits & Perks

• Competitive pay: $18–$25/hour
• Health insurance (100% employee premium paid after 90 days)
• Dental and vision insurance available after 90 days
• 7 paid holidays
• Paid time off and vacation growth based on tenure
• IRA retirement plan after 1 year
• Company-provided uniforms
• No weekend hours
• Ongoing training and career development
• NAPA training and apprenticeship opportunities
• ASE certification reimbursement and support

Who You Are

• Friendly, professional, and customer-focused
• Organized and detail-oriented
• Reliable, punctual, and adaptable
• A positive team player who enjoys helping others
• Committed to creating a great customer experience every day

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