Albuquerque, NM CSR/Customer Service Rep 15 - 15

Service Advisor Assistant – Entry-Level – $15/hr – No Weekends

Location: Albuquerque, NM
Schedule: Monday to Friday, 7:30 AM – 4:30 PM (1-hour lunch)
Pay: $15/hour (Hourly)

Position Summary

Promotive is hiring a Service Advisor Assistant for a top-rated, family-oriented automotive repair shop in Albuquerque, NM.

This is a full-time, entry-level role ideal for someone with basic automotive knowledge and strong people skills looking to grow in the industry. You’ll work closely with the Service Advisor and techs to support daily workflow — no weekends, no late nights, and a genuinely supportive environment.

Key Responsibilities

  • Assist the Service Advisor with customer communication and daily shop operations

  • Help build repair estimates and source parts

  • Greet customers, answer phones, and maintain a professional front-office presence

  • Organize and maintain a clean and efficient office environment

  • Help coordinate service scheduling and track repair progress

  • Perform light clerical tasks and assist with filing, invoicing, and system updates

  • Contribute to maintaining a positive customer experience

Requirements

  • Basic automotive knowledge or prior exposure to a service shop

  • Excellent customer service and communication skills

  • Bilingual (English/Spanish) is a strong plus

  • Detail-oriented and comfortable in a fast-paced setting

  • Valid driver’s license and clean driving record

  • Eager to learn and grow within the automotive field

Compensation & Benefits

  • $15/hour (Hourly Pay)

  • 401(k) with employer match (after 6 months)

  • 1 week PTO (after 1 year of employment)

  • Paid major holidays

  • Relocation assistance available

  • Team lunches provided regularly

Why You’ll Love This Shop

  • Family-oriented culture with a focus on work-life balance

  • Quarterly team outings — often with family included

  • Supportive, low-drama environment where everyone works as a team

  • Long-term shop with a reputation for treating employees right