Senior Automotive Service Advisor / Operations Driver – High Volume Shop

Location: Bronx, NY
Schedule: 5 Days/Week (Saturday availability preferred)
Compensation: Base Salary ($55k – $75k) + Tiered Performance Bonuses (Depending on Experience)

Position Summary

Promotive is hiring a high-performing Automotive Service Advisor for a fast-growing, high-volume shop! This is not your typical advisor role — we’re looking for a proven producer who can drive sales, manage daily operations, and maximize shop performance.

If you thrive in a busy environment, love closing work, and know how to turn car count into revenue, this is a rare opportunity to step into a shop with strong marketing, steady leads, and the infrastructure already in place for success.

Key Responsibilities

• Manage day-to-day service operations, including appointments, workflow, and customer communication
• Greet customers, assess vehicle needs, and create accurate repair estimates
• Drive sales by recommending services, increasing ARO, and closing repair opportunities
• Manage incoming leads, phone calls, walk-ins, and appointment scheduling
• Monitor and maintain a full calendar to ensure consistent car count and shop productivity
• Follow up with no-shows, declined work, and previous customers to rebook and retain business
• Collaborate with technicians and service team to ensure efficient workflow and timely repairs
• Deliver exceptional customer service by setting expectations and maintaining clear communication

Qualifications

• 6 – 8+ years of experience as an Automotive Service Advisor or similar role
• Proven track record of sales performance and ability to increase ARO and close rates
• Strong understanding of automotive repair, maintenance, and estimating
• Experience managing a high-volume shop environment
• Excellent communication, organization, and customer service skills
• Ability to multitask, prioritize, and stay productive in a fast-paced setting
• Familiarity with POS/shop management systems (Shop-Ware, Protractor, or similar preferred)

Compensation & Benefits

Base Salary: $55,000 – $75,000 (depending on experience)

• Performance Bonuses / Commission: Tiered based on sales, ARO, and shop KPIs 
• Annual bonus potential of $35,000+
• Compensation is directly tied to production, sales performance, and ability to maximize shop revenue.

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Ongoing training and professional development
• Opportunity to grow into leadership or operational roles

Why This Opportunity Stands Out

• High car count with strong marketing, advertising, and lead generation already in place
• Call center and technology support helping drive appointments into the shop
• Established team of technicians ready to produce — you focus on selling and managing workflow
• Clean, upgraded facility with new equipment and growing capacity
• Team-oriented, positive work culture with strong support systems
• Leadership open to new ideas and operational improvements

Ready to Step Into a High-Impact Role?

If you’re a driven Service Advisor who knows how to run a busy shop, maximize opportunities, and deliver results — this is your chance to take ownership of a key position and make a real impact.

Apply today and take the lead in driving a shop to its next level of growth!