Roseville, CA, USA Service Advisor 25 - 35

Service Advisor – Up to $50,000+ | Growth Opportunity

Love Helping Customers and Keeping Things Moving?

BRM NAPA Auto Care is looking for a Service Advisor who thrives in a fast-paced environment, enjoys building customer relationships, and takes pride in delivering an exceptional service experience from start to finish.

Whether you have automotive service advisor experience or a strong background in customer service and hospitality, we’re looking for someone who genuinely cares about customers, communicates well, and wants to be part of a team that values honesty, accountability, and growth.

Quick Facts

  • Starting pay $25-$35 hourly (based on experience) + Bonus potential

  • Full-time position

  • Established NAPA Auto Care facility

  • Work with all makes and models

  • Manage 10–20 vehicles per day

  • Career growth opportunities

  • Supportive family-owned culture

  • Medical, dental, and vision insurance

  • 401(k) with company match

  • Profit sharing opportunities

  • Paid training

  • PTO and paid holidays

How to Apply (IMPORTANT)

We move fast — and so should you.

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you’ll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

What You’ll Do

As a Service Advisor, you’ll be responsible for managing the customer experience from start to finish.

Responsibilities include:

  • Greeting customers and performing vehicle write-ups

  • Managing repair orders from start to finish

  • Communicating with customers by phone, text, and email

  • Reviewing and presenting Digital Vehicle Inspections (DVIs)

  • Creating repair recommendations and maintenance suggestions as needed

  • Following up on estimates and repair approvals

  • Coordinating with technicians to ensure efficient workflow

  • Delivering outstanding customer service throughout the repair process

  • Maintaining accurate documentation using NAPA TRACS and AutoVitals

What We’re Looking For

  • 3+ years of Service Advisor experience preferred

  • Independent repair shop experience preferred

  • Automotive industry experience is helpful but not required

  • Strong customer service or hospitality experience considered

  • Excellent communication and follow-through skills

  • Ability to stay organized in a fast-paced environment

  • Positive attitude and team-first mentality

  • Strong work ethic and personal drive

  • Comfortable learning shop management and communication software

Why BRM NAPA Auto Care?

We’re not a large corporate chain. We’re a locally owned NAPA Auto Care shop where employees have direct access to leadership and are trusted to do their jobs well.

Our team believes in:

  • Open and honest communication

  • Taking care of customers the right way

  • Supporting one another

  • Low bureaucracy and high accountability

  • Continuous improvement and training

If you’re looking for a place where your effort matters and your contributions are recognized, we’d love to meet you.

Schedule

  • Monday–Friday

  • Shop hours: 7:00 AM – 6:00 PM

  • Saturday hours: 7:00 AM – 4:00 PM

  • Rotating schedule with split days off

  • Saturday availability required

Requirements

  • Valid driver’s license

  • Ability to pass a background check

  • Ability to pass a drug screening

Locations: 

Antelope, CA, 95843
Roseville, CA, 95661

Apply today and complete the Paige interview to receive priority consideration.

Start a New Search
Start a New Search