Automotive Service & Parts Advisor – Up to $80,000 annually

Location: Orlando, FL

Schedule: Monday-Friday, 7:30 AM-5:30 PM; no weekends

Pay Rate: $1,000 per week plus 3% of total gross profit (GP)

Pay Type: Weekly base pay plus gross profit-based commission

Introduction

We are seeking an experienced Automotive Service/Parts Advisor for a busy independent automotive repair shop in Orlando, FL. We are looking for someone who genuinely enjoys the automotive industry, understands the service advisor role inside and out, and takes pride in delivering an outstanding customer experience.

The ideal candidate is highly proficient with Tekmetric, thrives in a fast-paced environment, and knows how to balance customer relationships, repair orders, and shop workflow. Experience with automotive parts operations is a strong plus. Enjoy a Monday-Friday schedule, strong benefits, and a compensation plan that rewards performance.

Key Responsibilities

• Manage multiple customers and repair orders simultaneously, from initial check-in through repair completion and follow-up.

• Build strong customer relationships by providing knowledgeable, friendly, and professional service.

• Use Tekmetric and digital vehicle inspection tools to manage repair orders, estimates, customer communications, and workflow.

• Clearly explain recommended repairs, present estimates, answer customer questions, and obtain service approvals.

• Stay organized while balancing multiple priorities, customer follow-ups, repair updates, and daily shop demands.

• Work closely with automotive technicians and parts staff to coordinate repairs, parts availability, and efficient workflow.

• Assist with automotive parts-related responsibilities when appropriate, including coordinating parts needs and supporting the service process.

• Take ownership of individual performance goals while contributing to team success and maintaining excellent customer service.

Qualifications

• 6+ years of experience as an Automotive Service Advisor in an automotive repair environment.

• Recent, hands-on Tekmetric experience with the ability to confidently navigate the software throughout the workday.

• Strong automotive service knowledge and the ability to communicate repair recommendations effectively to customers.

• Excellent customer service skills, with a genuine interest in helping people and building long-term relationships.

• Proven ability to multitask, prioritize, and stay organized in a high-volume automotive repair shop.

• Strong computer literacy, communication skills, attention to detail, and follow-through.

• Experience with parts and parts ordering is preferred; ShopFix familiarity is a plus.

Compensation & Benefits

• $1,000 per week in base pay.

• Additional commission of 3% of total gross profit (GP).

• Medical insurance with 75% of the employee premium paid by the employer.

• Dental insurance.

• Vision insurance.

• Life insurance.

• AFLAC accident insurance.

• 401(k) with company match.

• PTO and paid holidays.

• Monday-Friday schedule with no weekends.

Why Work Here

This established independent automotive repair shop services approximately 80-100 vehicles per week, with an average repair order of approximately $650. The team is looking for an advisor who does more than simply process repair orders—someone who knows the business, enjoys working with customers, understands the importance of teamwork, and takes genuine pride in doing the job well.

Success in this role comes from strong automotive knowledge, confidence with Tekmetric, exceptional customer service, and the ability to stay organized while keeping a busy shop moving.

The ideal candidate is motivated, dependable, and driven to perform at a high level. Candidates who can bring both Service Advisor expertise and automotive parts experience will be especially valuable to the team.

If you are an experienced Automotive Service Advisor who enjoys building customer relationships and wants an opportunity to be rewarded for strong performance, apply today or connect with Promotive to learn more.

Additional Requirements

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.