Automotive Insights

An Automotive Shop’s Most Expensive Employee

December 2016 was one of the toughest months of my career. At 360 Payments, we had plateaued. It felt like we were working harder than ever but seeing no growth. The long hours, the endless hustle—it was all starting to feel like it wasn’t leading anywhere. To...

Advice to Auto Repair Shop Owners Hiring in 2024

When you start a business, it usually sparks from an idea—and that idea often comes from a pain point. For Joelle Pollak and me, after over 10 years working with shop owners in our leadership roles at NAPA Auto Care and 360 Payments respectively, we kept hearing the...